Shipping + Delivery
| SERVICES | COST | DELIVERY | CARRIER |
|---|---|---|---|
| Australia: Standard Shipping | FREE Orders over $250 AUD $12 Orders under $250 AUD |
1-3 days | Australia Post |
| Australia: Express Shipping | $15 | 1-2 Business Days | Australia Post |
| Australia: Express Shipping (rural areas) | $15 | 3-5 Business Days | Australia Post |
| New Zealand: Standard Shipping | FREE Orders over $250 $15 Orders under $250 |
6-10 Days | Australia Post |
| New Zealand: Express Shipping | $18 | 2-4 Days | Australia Post |
| US: Express Shipping | FREE Orders over $300 USD $30 Orders under $300 USD |
3-6 Business Days | DHL Express |
| UK: Express Shipping | $40 | 3-6 Business Days | DHL Express |
| Rest of World: Express Shipping | $40+ | 3-6 Business Days | DHL Express |
Processing Times
Orders are processed 9am - 2pm Monday through Friday, and are shipped within 24 hours of placement - excluding weekends and public holidays. If your order is placed on a weekend or public holiday, it will be shipped the following business day. Please note a 1-2 day processing and shipping delay may occur during promotional periods.
International Orders
Maurie and Eve ships worldwide (excluding Russia). Unfortunately, we are unable to ship Internationally to PO Boxes.
United States
All US Orders will be charged a $30AUD flat rate
All other International countries
Shipping prices vary, from $45+ AUD
EOFY / Black Friday Sale
**During our EOFY sale and Black Friday Cyber Monday period we do not offer free shipping.
We charge a flat rate of $12 for standard orders and $15 for express shipping within Australia and NZ.
We charge a flat rate of 30 USD for all orders shipping to the US.
We thank you for your understanding.
Duties and Taxes
All international orders are sent DDU (Delivery Duties Unpaid).
Any duties or taxes are the responsibility of the customer. In instances where the duties and taxes are refused and the parcel is returned to Maurie and Eve a return shipping fee of $68AUD will be deducted from the refund amount. For further information, please contact your local customs office prior to placing order.
Australia Post Delivery Times
Please see the Australia Post website here for accurate delivery times.
Tracking Your Order
Once your order has been dispatched you will be provided with a tracking number via email that can be traced.
Australian and New Zealand customers can track their order here, and International Customers can track their order here.
Need Help?
Email: shop@maurieandeve.com
FAQ's
I haven't received my order?
If you have received your dispatch email and still have not received your order, please use your tracking number to track your order.
If you haven't received a dispatch email, please visit our Contact page with your order number (eg. #AU1234) and we can investigate this for you.
Can I change or cancel my order?
If you need to change or cancel your order please contact us straight away.
We unfortunately cannot make any changes or cancel your order after it has left our premises. We pack and ship orders daily so cannot guarantee your requests can be made.
Has my order been shipped yet?
Once your order is dispatched from our warehouse, you will receive an email from us confirming that your order is on its way & provide you will the tracking information.
How can I track my order?
When your order leaves our warehouse you will be notified via email with a tracking number.
Australia & New Zealand
International
What if something arrives damaged or faulty?
Please contact us within 7 days to report the issue and we will replace, refund or fix in accordance with Australian Consumer Laws.
Can you mark my international order as a gift?
We are unable to label a parcel incorrectly to avoid customs & duties charges, sorry. This is because if the declaration form is found to be incorrect both parties may be liable for financial penalties or prosecution.